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Frequently Asked Questions

Quick answers to the things customers ask us most about ordering, delivery and payments.

Most orders arrive within 25-45 minutes, depending on the restaurant, your distance and how busy the kitchen is. You will always see an estimated delivery time before you check out.

You can pay online with major credit and debit cards, and many restaurants also accept cash on delivery. The available choices are shown on the checkout page for your order.

Yes, where the restaurant offers it. If cash on delivery is available you can select it at checkout. Please have the exact amount ready to help your courier complete the handover quickly.

Once your order is confirmed you can follow its progress in real time from the order tracking page. We will keep you posted from the moment the kitchen starts cooking until your courier reaches your door.

You can cancel or amend an order while it is still being reviewed by the restaurant. After the kitchen has started preparing your food a cancellation may no longer be possible - contact us straight away and we will do our best to help.

We are sorry if something went wrong. Reach out through our contact page with your order number and a short description, and our support team will look into a fix or a suitable resolution as quickly as possible.

Sign in to update your profile, saved delivery addresses and password from your account dashboard. If you cannot access your account, use the password reset link on the sign-in page or get in touch with us.

We love welcoming new partners. Tell us about your restaurant through the contact page and our partnerships team will reach out with the next steps to get you set up and taking orders.