Reservation reports
Whether bookings arrive, how long they hold a table, and when your room is actually full.
Restaurant → Analytics → Reservations
The figures
| Figure | Meaning |
|---|---|
| Covers | Guests booked in the period, against guests recorded on orders. |
| Seated rate | What share of bookings were actually seated. |
| No-show rate | Confirmed bookings that never arrived, as a count and a share. |
| Booking lead time | From booking to sitting. |
| Table turn time | From seated to departed. |
Turn time is the number that changes capacity
How long a table stays occupied decides how many sittings an evening holds. Twenty minutes off an average turn is a whole extra sitting on a busy night — more capacity without another table, another cook or another pound of rent.
The turn time chart shows it per period, so the effect of a change is visible rather than assumed.
No-shows
A no-show is a table held, refused to somebody else, and never used. The rate is the figure to watch, and there are three ordinary levers:
- Reminders the day before. The single most effective, and it needs a scheduled task running — ask your platform operator.
- Deposits on large parties. The deposit column is on the booking table.
- Confirmation requirements, so a booking is a conversation rather than a form.
The charts
| Chart | Answers |
|---|---|
| Booking pace | Bookings taken against sittings due, per period. Whether next week is filling. |
| Booking outcomes | Where each booking ended up — seated, completed, cancelled, no-show. |
| Booking channels | How bookings were taken — online, by telephone, walk-in. |
| Party sizes | Bookings by number of guests. This is a floor-plan chart. |
| Turn time | Average minutes a table stayed occupied, per period. |
| The seating clock | Covers booked by weekday and hour. |
Party sizes should shape your room
If most bookings are for two and your room is laid out in fours, you are seating pairs at tables that could hold twice as many. That is a floor plan change, and this chart is the evidence for it.
Booking pace is your forward view
Everything else here looks back. Pace shows whether the coming period is filling, which is the one place a report can still change the outcome.
The booking table
Per booking: guest, when it was booked, the sitting, lead time, whether they were seated, turn time and any deposit. It is the detail behind every figure above.
When it doesn't work
Turn time is absurdly long
Bookings are not being completed when guests leave.
Covers booked and covers served disagree
Expected. Booked comes from reservations, served from covers recorded at the till. A large gap means one of the two is not being kept up.
The report is empty
You do not take bookings, or none fell in the period. Check accepts reservations in Settings.
No-show rate is zero and I know it is not
No-shows are being cancelled instead of marked no-show. They are different outcomes and only one of them tells you anything.