Royalty invoices
Your franchisees took the money themselves. This is how you bill them for your share.
Admin → Payouts
Why this is the opposite of a payout
In a franchise each restaurant takes the customer's payment on its own gateway. The money never passes through you, so there is nothing to send on — instead they owe you a royalty on what they sold, and you invoice them for it.
It is the same statement engine as a marketplace payout, pointed the other way. A marketplace statement says what the platform owes the restaurant; a royalty invoice says what the restaurant owes the platform.
What the royalty is
The commission percentage on the restaurant's plan, applied to the orders they completed. Set it on the plan — see Plans. Each order stores the rate that applied when it was placed, so changing a plan later does not re-bill orders already taken.
The invoice run
| Status | Meaning |
|---|---|
| Draft | Being gathered as the franchisee's orders complete. |
| Issued | Closed and sent. The franchisee sees it on their own Royalty screen and is notified. |
| Paid | They have settled it and the reference is recorded. |
| Disputed | Queried by the franchisee, and on hold until resolved. |
Getting paid
The invoice tells the franchisee what they owe. How they pay it is between you and them — bank transfer is the normal answer — and you record the payment here with its reference once it arrives. There is no automatic collection: you cannot pull money out of somebody else's gateway account.
When it doesn't work
I see Payouts instead of royalty invoices
Royalty invoices belong to the franchise model. In marketplace you collect and pay out instead — see Payouts.
An invoice is smaller than I expected
It bills the commission on completed orders only, at the rate stored on each order. Cancelled orders are not billed, and orders placed before a commission increase are billed at the old rate.